SENIOR PRODUCT MANAGER
Company: Service Management Group
Location: Kansas City
Posted on: October 5, 2024
Job Description:
We are hiring for a Senior Product Manager! We are looking for
someone who will contribute the product team a solid knowledge of
the various constraints of the business that can come from across
the organization - marketing, sales, client management, finance,
legal and privacy. The senior product manager must also closely
collaborate with these areas and their team to discover effective
solutions and then deliver those solutions to the market. Why work
at SMG? SMG is a leading experience management (XM) provider,
serving restaurants, retailers, and other location-centric consumer
businesses by changing how brands act on customer + employee
insights. With a rich 30-year history, SMG is uniquely pairing an
enterprise software platform with professional services to help
brands generate new revenue, grow existing revenue, reduce
detractors, and drive operational efficiencies. We offer our talent
-
- Work hard, have fun environment - We work hard to deliver a
fulfilling, exciting workplace environment for each SMG employee.
Our teams are composed of smart, talented, curious people who love
a good challenge.
- Ample opportunities to learn and grow.
- Fully Remote, Contract or Fulltime position
- Unlimited PTO
- Diverse, experienced, friendly team which will welcome you,
support you and challenge you.
- We are proud to be an equal opportunity employer. We celebrate
diversity and create an inclusive work environment in which all our
colleagues experience belonging, have their unique needs respected
and met, have equal access to opportunities and resources, and feel
fully engaged to contribute to the company's success. As a Senior
Product Manager at SMG, this is what you will do: --- Dedicated to
2-3 Product Development team as a member of the Product Trio:
Product Management, Product Design, Engineering. --- Clearly
defines problem statements and collaborates with the Product Trio
on solutions. --- Writes effective Product Plans for the given
domain that clearly defines North Star Metrics and goals. --- Uses
the Product Plan to break work into Initiatives, Epics, and User
Stories with the defined components in the Product Operating Model
as documented and employed at SMG. --- Defines success criteria up
front and evaluates post-release. --- Develops and maintains the
roadmap for their domain; mentors other members of the Product Team
on their domain roadmaps. --- Develops product documentation as
needed. --- Gains and maintains deep domain knowledge around the
product they are serving, our clients and our industries. ---
Prioritizes work for the Engineering team based on the vision and
priorities of the company, value and viability, and given the input
of all appropriate stakeholders. You are a perfect match for the
role if you have: --- Bachelor's degree or equivalent work
experience required --- 5+ years of product management experience
required --- Has a solid understanding of technical infrastructure
and is astute at pulling together complex concepts to turn into
requirements/roadmap. --- Proven track record of managing all
aspects of a successful product throughout its lifecycle. ---
Advanced understanding of user personas and how to apply them to
use case creation. --- Advanced ability to develop product and
marketing. --- Strong technical background with understanding
and/or hands-on experience in software development and web
technologies. About SMG: SMG is a leading experience management
(XM) provider, accelerating revenue for restaurants, retailers, and
other location-centric consumer businesses by changing how brands
act on customer + employee insights. With a rich 30-year history
rooted in The Service Profit Chain, SMG is the industry's only
software with a service (SwaS) provider-uniquely pairing an
enterprise software platform with professional services to help
brands generate new revenue, grow existing revenue, reduce
detractors, and drive operational efficiencies. To learn more about
our customer, employee, and brand experience management (XM)
solutions, visit www.smg.com.
Keywords: Service Management Group, Saint Joseph , SENIOR PRODUCT MANAGER, Accounting, Auditing , Kansas City, Missouri
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