Senior Customer Experience Manager
Company: VirtualVocations
Location: Kansas City
Posted on: January 23, 2025
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Job Description:
A company is looking for a Sr. Manager of Customer
Experience.
Key Responsibilities
Audit and map the current brand prospect and customer journey,
identifying key opportunities for improvement
Develop and manage the customer activation and onboarding journey,
incorporating both human and automated touchpoints
Create and test playbooks and program ideas, tracking results and
reporting on performance against defined goals
Required Qualifications
7+ years in a strategic Product Marketing, Customer Experience, or
similar role at a growth-stage B2B SaaS company or CPG brand
3+ years of experience leading cross-functional teams
Deep lifecycle marketing experience with a strong track record of
designing customer journeys
Proven ability to build programs and playbooks that deliver
measurable outcomes
Highly analytical with experience running structured experiments to
measure adoption and retention
Keywords: VirtualVocations, Saint Joseph , Senior Customer Experience Manager, Executive , Kansas City, Missouri
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