Optical Manager

Company: Vision Partners LLC
Location: Kansas City
Posted on: April 8, 2025

Job Description:

Description: The major responsibility of the Optical Manager (multi-site) is to drive profitable sales growth through the delivery of outstanding patient experience. Lead a team in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.* Candidates MUST live in the Kansas City metro area *Understanding the importance of a work-life balance, we want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:Competitive market pay: $55,000 - 65,000 DOEHybrid Schedule - Travel to sites will be requiredExcellent health insurance benefits: Begin first month after 30 daysGenerous 401k matching program, 100% vested starting day 1Paid time offPaid holidaysFree counseling and support servicesEmployee Perk Packageand so much more...MAJOR DUTIES & RESPONSIBILITIES:Drive profitable store sales by fostering a patient focused retail culture and business development.Attainment of plan sales goal and comp store sales growth.Positive comp store contribution (year-on-year improvement).Manage payroll cost effectively, in accordance with Company standardsManage gross margin, in accordance with Company standardsEffectively train and develop associates to consistently provide a patient care focused experience.Develop team of administratively skilled associates that provide support on daily operational tasks.Develop strong professional relationships with Doctors.Ensure appropriate coverage and quality of Doctor hours.Implementation of initiatives to increase number or exams and conversion of exams to sales.Participate in business planning and business updates.Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:Selection of brand right associates who demonstrate desired patient care behaviorsEffective and consistent associate On BoardingUtilization of effective daily practice and role-playingEmployee satisfaction through two-way communicationProactive manpower planning for adequate bench strengthEnsuring positive patient satisfaction, as measured by patient retention and survey responses.Ensure each store is effectively merchandised and presented according to standards as measured by:Execution of visual appearance inside and outside of store (i.e., signage)Maintenance of overall standards (i.e. cleanliness, housekeeping)Associates exhibit professional presentation (i.e., attire) in accordance with Company standardsEnsure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery.Remake and return percent as compared to Company averageMaximize Managed Vision Care relationships and sales opportunities.Requirements: KNOWLEDGE & SKILLS:Proven track record of sales growth through sales skills and accountability for sales results.Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.Demonstrated ability to deliver an outstanding experience during direct interaction with patients.Proven experience and results with a retail or customer service establishment.Ability to present and implement decisive and creative solutions to opportunities to grow the business.Ability to provide enthusiastic and effective communication to meet/exceed patient expectations.Foster positive and results-oriented associate and doctor relationships.Success in store merchandising and attention to detail.Ability to manage priorities through adaptability and flexibility.Attention to detail and follow-up.Abilities to multi-task and delegate to maximize patient interaction.CORE QUALIFICATIONS: - the Optical Manager should possess the following prerequisites:2+ Years of recent Multi Unit Management Experience in Eye Care Industry3+ Years Optical Management ExperienceEDUCATION:Bachelors Degree in Business or Healthcare Administration/ Management preferredABO, NCLE Certification - Ideal but not required#INDOTHERJob Type: Full-timeSchedule:* 8 hour shift* Day shift

Keywords: Vision Partners LLC, Saint Joseph , Optical Manager, Executive , Kansas City, Missouri