Optical Manager

Company: Vision Partners LLC
Location: Kansas City
Posted on: April 9, 2025

Job Description:

Description: The major responsibility of the Optical Manager (multi-site) is to drive profitable sales growth through the delivery of outstanding patient experience. Lead a team in a positive and productive environment, modeling exemplary patient care. Develop and maintain outstanding associate and doctor satisfaction and retention.

To be considered for an interview, please make sure your application is full in line with the job specs as found below.
* Candidates MUST live in the Kansas City metro area *
Understanding the importance of a work-life balance, we want our team members to thrive personally and professionally. In addition to a rewarding career, we offer a comprehensive wellness package that includes exciting benefits such as:
Competitive market pay: $55,000 - 65,000 DOE
Hybrid Schedule - Travel to sites will be required
Excellent health insurance benefits: Begin first month after 30 days
Generous 401k matching program, 100% vested starting day 1
Paid time off
Paid holidays
Free counseling and support services
Employee Perk Package
and so much more...

MAJOR DUTIES & RESPONSIBILITIES:

Drive profitable store sales by fostering a patient focused retail culture and business development.
Attainment of plan sales goal and comp store sales growth.
Positive comp store contribution (year-on-year improvement).
Manage payroll cost effectively, in accordance with Company standards
Manage gross margin, in accordance with Company standards
Effectively train and develop associates to consistently provide a patient care focused experience.
Develop team of administratively skilled associates that provide support on daily operational tasks.
Develop strong professional relationships with Doctors.
Ensure appropriate coverage and quality of Doctor hours.
Implementation of initiatives to increase number or exams and conversion of exams to sales.
Participate in business planning and business updates.
Accountable for the recruitment, training, development, and retention of high performing associates, as measured by:
Selection of brand right associates who demonstrate desired patient care behaviors
Effective and consistent associate On Boarding
Utilization of effective daily practice and role-playing
Employee satisfaction through two-way communication
Proactive manpower planning for adequate bench strength
Ensuring positive patient satisfaction, as measured by patient retention and survey responses.
Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of visual appearance inside and outside of store (i.e., signage)
Maintenance of overall standards (i.e. cleanliness, housekeeping)
Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery.
Remake and return percent as compared to Company average
Maximize Managed Vision Care relationships and sales opportunities.
Requirements:

KNOWLEDGE & SKILLS:

Proven track record of sales growth through sales skills and accountability for sales results.
Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
Proven experience and results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and effective communication to meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and flexibility.
Attention to detail and follow-up.
Abilities to multi-task and delegate to maximize patient interaction.

CORE QUALIFICATIONS: - the Optical Manager should possess the following prerequisites:

2+ Years of recent Multi Unit Management Experience in Eye Care Industry
3+ Years Optical Management Experience

EDUCATION:

Bachelors Degree in Business or Healthcare Administration/ Management preferred
ABO, NCLE Certification - Ideal but not required

#INDOTHER

Job Type: Full-time

Schedule:
* 8 hour shift
* Day shift

Keywords: Vision Partners LLC, Saint Joseph , Optical Manager, Executive , Kansas City, Missouri