Service Delivery Manager - AV / TEAMS Administrator

Company: Talent Software Services
Location: Overland Park
Posted on: April 10, 2025

Job Description:

Service Delivery Manager - AV / TEAMS Administrator

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Job Summary: Talent Software Services is in search of a Service Delivery Manager - AV / TEAMS Administrator for a contract position in Overland Park, KS. The opportunity will be six months with a strong chance for a long-term extension.

Position Summary: Looking for a Service Delivery Manager to join our team. The role entails optimizing enterprise-wide service delivery, functioning as a contact for various departments within the organization. The successful candidate will develop strong relationships and foster collaboration across internal teams, lead process improvements, and ensure a high-quality, seamless user experience across the organization. This Service Delivery Manager role will be responsible for managing and maintaining the Audio Visual and TEAMS platform throughout the client's organization.

Primary Responsibilities/Accountabilities:Managing and configuring hardware associated with audio visual systems and Microsoft Teams.
Providing technical support and troubleshooting for hardware and TEAMS related issues.
Monitoring TEAMS environment, performance and usage to identify and resolve issues.
Develop and deliver training sessions for end-users.
Staying updated with the latest features and updates in Microsoft TEAMS and associated hardware.
Providing support for Audio Visual and video conferencing technologies, including Yealink, NEAT and LogiTech components.
Investigating and proposing upgrades and improvements to enhance user experience.
Collaborating with IT teams to evaluate and implement upgrades to AV platforms.
Providing technical support and troubleshooting for other Audio Visual and Digital Signage hardware and software.
Testing and troubleshooting issues with network and communication team.
Leading and collaborating with others on the team.
Establish and maintain strong working relationships with internal clients throughout the organization.
Work with various D & IT teams to ensure a high-quality, end-to-end user experience.
Provide oversite for the procurement, delivery, and set-up of Audio Visual and TEAMS equipment for new offices and project sites.
Identify, lead, and contribute to process improvement opportunities.
Act as point of escalation for IT requests and incidents related to Audio Visual and TEAMS environments.


Qualifications:Customer service focus, strong communication and organizational skills
Ability to prioritize work and client requests
The ideal candidate will be self-motivated with a positive customer service attitude.
The ideal candidate will be detail-oriented with exceptional problem-solving skills, and the ability to handle multiple projects simultaneously.
Excellent communication skills, with an ability to listen effectively, comprehend internal client needs, explain technical details in user-friendly language, and employ a proactive approach to problem-solving.
Experience with Microsoft Office suite of tools, Service Now, SharePoint, PC hardware connectivity and basic IT troubleshooting
Must be able to work both independently or with a group
Be able to lift up to 50 pounds, sit and stand for extended periods.
Occasional overtime, after hour and weekend work as required, this role will have global support responsibilities
Familiarity with Service Now a plus
ATEM SDI extreme ISO, PTZ optics experience a plus
Must have OSHA 10 hour within 6 months of employment
Local travel in the metro area will be required
Regional travel within the US may occasionally be required


If this job is a match for your background, we would be honored to receive your application!

Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!

Keywords: Talent Software Services, Saint Joseph , Service Delivery Manager - AV / TEAMS Administrator, Executive , Overland Park, Missouri